Unrecognised transactions

Find out what do to if you don't recognise a transaction. Plus, read our guides for useful information to help protect you against credit card fraud.

Tips to help you recognise a transaction

At Vanquis, we’re constantly working hard to monitor and protect your account from fraud. We understand it can be worrying when you don’t recognise a transaction on your account. We’ve detailed some steps below that you can take before you contact us that may help you recognise the transaction.

 

Search the company's name

Use our common retailers list below to double check a mystery transaction. Search the company name on a search engine like Google. Some companies use a different name and it may be one you don’t recognise.

Check with additional card holders

If there’s an additional cardholder on the account, check with them to see if they recognise the transaction and check with family members. For example, it may be linked to an app store purchase. 

Review your free trials

Have you signed up to a free trial recently? Sometimes, a free trial may have expired and a payment was taken. Check the terms and conditions of any agreement and speak to the company about the transaction. 

Check with the company

If you know the company but the amount looks different to what you expected or is a duplicate, use the details on your receipt or their website to speak to them, as they may be able to sort it out.

Check foreign transactions

Have you used your card abroad or made a purchase from a company outside the UK? Check the exchange rate, as it’s likely to show a different amount to the one you were expecting.

More help for unrecognised transactions

 

General enquires: Visit our contact us page for the latest information including phone numbers and opening times.

 

Lost and stolen line: 0800 783 9003* or +44 161 444 4495* from abroad or report within the Vanquis app.

 

Your transaction might be genuine

Here's a list of common retailers used by our customers. It could help you identify a transaction from your statement.

 

A-E | F-J | K-O | P-T | U-Z

 

Merchant Description
AIRBNB Airbnb is an online service that allows people to rent out homes to people looking for accommodation.
AMZNMKTPLACE This is Amazon. E-commerce online retailer. Can also appear on your statement as AMZNMKTPLACE, AMZN MKTP or AMZN.
APPLE STORE, APPLE.COM Apple are a technology and computing company.
ASOS.COM ASOS are an online fast fashion retailer.
B & Q B&Q is a British multinational DIY and home improvement retailing company.
B&M B&M is a variety retailer, offering long-life food and homeware.
BKG*HOTEL AT Booking.com is an online travel agency. Can also appear on your statement as Hotel at Booking.com or BKG*HOTEL AT BOOKING.
BOOKER Booker is a wholesale food supplier operating cash and carry warehouses throughout the UK. Purchase may appear as Booker LTD, or Booker Limited. Online purchases may appear as CRV*BOOKER LTD
BOOTS Boots is a health and beauty retailer and pharmacy chain in the UK.
BP BP are an international energy company operating a number of petrol stations throughout the UK.
BRITISH AIRWAYS British Airways are an airline company from the UK. Purchases may appear as BRITISH AWYS or BRITISH A.
BRITISH GAS British Gas are a UK energy supplier, providing both Gas and Electric.
CLEARPAY Clearpay is a payment company that allows you to split your online shopping totals into instalments.
CO OP, CO-OPERATIVE, EOE COOP, THE COOPERATIVE FOOD The Co-operative Group Limited, trading as Co-op and formerly known as the Co-operative Wholesale Society, is a UK consumer co-operative with a group of retail businesses including grocery retail and wholesale, legal services, funerals and insurance retailing.
COSTCO PFS, COSTCO WHOLESALE, COSTCO WHSE Costco is a warehouse retail club known for offering goods in bulk.
CRV*ASDA Asda is a grocery and general merchandiser in eth UK (classed as eCommerce or online).
CRV*MORRISONS MORRISONS is a grocery and general merchandiser in the UK (classed as eCommerce or online).
CRV*SAINSBURYS SAINSBURYS is a grocery and general merchandiser in the UK (classed as eCommerce or online).
CURRYS, CURRYS RETAIL LIMITED Currys are a large technology and gadgets retailer.
DELIVEROO Deliveroo is a British online food delivery company. Can also appear on your statement as DELIVEROO ,CRV*DELIVEROOS or PAYPAL *DELIVEROO .
DOMINOS Dominos is a global pizza takeaway and delivery chain. Online purchases can also appear as CRV*Dominos.
DUNELM Dunelm is a homeware store, selling furniture and other items for the home. Online purchases may appear as CRV*Dunelm.
EASYJET Easyjet are a budget airline. Online purchases may appear as CRV*EASYJET.
EBAY O* eBay is an online marketplace. The asterisk (*) may indicate additional information about the transaction, such as a reference number or specific details relating to the purchase.
ENTERPRISE RENT A CAR Enterprise rent-a-car is a vehicle rental company. Purchases may appear as Enterprise Rent or Enterprise Rent A.
EVANS CYCLES LTD Frasers Group plc (formerly known as Sports Direct International plc) is a retail, sport and intellectual property group. The group include chains like Sports Direct, Lillywhites, House of Fraser, Flannels, Evans Cycles, Sofa.com, Field & Trek, Jack Wills and USC.
FLANNELS Frasers Group plc (formerly known as Sports Direct International plc) is a retail, sport and intellectual property group. The group include chains like Sports Direct, Lillywhites, House of Fraser, Flannels, Evans Cycles, Sofa.com, Field & Trek, Jack Wills and USC.
GOOGLE *ADS A payment for the Google ads Advertising service.
GOOGLE *GOOGLE Google are a technology company specialising in software and searches. As well as being the biggest search engine they're also the makers of the Android phone operating system and the Google Play store.
GOOGLE *Google Photos A payment to Google's photo storage and printing service.
GOOGLE *Google Play Ap A purchase in the Google Play App Store.
H & M H & M Hennes & Mauritz AB, also known as H&M Group, is a clothing company that focuses on fast-fashion clothing.
HALFORDS Halfords are a car and bike equipment store. They also offer car repairs and MOTs. Purchases may appear as CRV*HALFORDS or HALFORDS AUTOCENTRE.
HMV Sunrise Records and Entertainment, trading as HMV is a British based music and entertainment retailer.
HOME BARGAINS Discount retailer owned by TJ Morris. Can also appear on your statement as HOME BARGAINS, HOMEBARGNS*, HOME BARGINS or HOME & BARGAIN.
HOUSE OF FRASER Frasers Group plc (formerly known as Sports Direct International plc) is a retail, sport and intellectual property group. The group include chains like Sports Direct, Lillywhites, House of Fraser, Flannels, Evans Cycles, Sofa.com, Field & Trek, Jack Wills and USC.
ICELAND Iceland Foods LTD sells frozen foods, including prepared meals and vegetables, alongside non-frozen grocery.
ICELANDAIR Icelandair is an airline of Iceland.
ICELANDIA.com Icelandia.com is a travel company from Iceland.
IKEA A Swedish furniture store specialising in flat packed self assembly furniture. Can also appear on your statement as IKEA or IKEA LTD SHOP ONLINE.
JACK WILLS Frasers Group plc (formerly known as Sports Direct International plc) is a retail, sport and intellectual property group. The group include chains like Sports Direct, Lillywhites, House of Fraser, Flannels, Evans Cycles, Sofa.com, Field & Trek, Jack Wills and USC.
JD Sports, JD SPORTS FASHION, JD SPORTS FASHION PLC, JD SPORTS PLCS Sport fashion company selling clothing and equipment. Can also appear on your statement as JD SPORTS INTERNET.
JOHN LEWIS John Lewis sells general merchandise as part of the John Lewis Partnership.
JUST EAT, JUST EAT.CO.UK LTD Just Eat Is a website and app that allows customers to order food delivery from local restaurants.
KAUFLAND Lidl is an international retailer chain that sells groceries, household items and various other goods. It is made up of the two retail divisions, Lidl and Kaufland.
KLARNA This is a company that provides online financial services. The company is known as a "Buy now, pay later" service provider.
LILLYWHITES Frasers Group plc (formerly known as Sports Direct International plc) is a retail, sport and intellectual property group. The group include chains like Sports Direct, Lillywhites, House of Fraser, Flannels, Evans Cycles, Sofa.com, Field & Trek, Jack Wills and USC.
LOVEHOLIDAYS Loveholidays are a package holiday company.
M AND M DIRECT LTD M and M is a British online fashion retailer based in the UK.
M&S. MARKS&SPENCER is a retail chain which specialises in clothing and food. Can also appear as "M&S".
MATALAN Matalan is a clothing and home store. Online purchases may appear as CRV*MATALAN.
MCDONALDS McDonald's is a fast food restaurant chain.
NATWEST BANK NatWest are a large bank chain operating a number of cash machines throughout the UK.
NEW LOOK New Look are a fast fashion retailer both online and on the high street. Online purchases may appear as CRV*NEW LOOK.
NEXT, NEXT DIRECTORY, NEXT ONLINE, NEXT RETAIL LIMITED Next are a high street & online fashion & home retail store.
NIKE Nike are a fashion and footwear company. Purchases may also appear as Nike GBP or NikePOS_UK.
NOTEMACHINE Notemachine operate ATMs throughout the UK.
NYA* The format of this bank abbreviation is usually NYA* followed by the owner of the vending machine, and it simply means you have made a payment with a card at a vending machine.
PAYPAL A payment made using your PayPal account, further information can be obtained by logging in to your PayPal account and checking the date and amount for the order details.
PAYPAL *EBAY eBay is an online marketplace. The asterisk (*) may indicate additional information about the transaction, such as a reference number or specific details relating to the purchase.
PAYPAL *GOOGLE A google play purchase made using a Pay Pal account. Can also appear on your statement as PP*GOOGLE or PAYPAL *GOOGLE.
POST OFFICE Post office is a retail post office company in the United Kingdom that provides a wide range of products including postage stamps and banking to the public.
POUNDLAND Poundland is a budget variety store chain known for selling items at £1. Online purchase may appear as CRV*POUNDLAND.
Premier Inn Premier Inn Limited is a service hotel chain.
PREMIER(Store) Premier stores are generally convenience shops.
PRIMARK Primark is a budget friendly fashion store offering clothes and accessories, plus homeware.
RIVER ISLAND River Island are a high street clothing and accessory company.
ROYAL BANK UK / Royal Bank UK is a major banking chain, with ATM's throughout the country.
RYANAIR Ryanair are a budget airline. Purchases may also appear as RYANAIR DAC. Car rentals, another of Ryanair's services, appear as CAR RENTAL ON RYANAIR.
SAINSBURYS BANK CASH SAINSBURYS BANK CASH is SAINSBURY'S Travel Money.
SAINSBURY'S S/MKTS SAINSBURYS is a grocery and general merchandiser in the UK.
SHELL Shell is an international Oil and Gas company operating petrol forecourts throughout the UK.
SMYTHS Smyths is a chain provider of children's toys and entertainment products.
SPAR Spar is a grocery store group throughout the UK. Purchases may also appear a SPAR STORE.
SPORTSDIRECT Frasers Group plc (formerly known as Sports Direct International plc) is a retail, sport and intellectual property group. The group include chains like Sports Direct, Lillywhites, House of Fraser, Flannels, Evans Cycles, Sofa.com, Field & Trek, Jack Wills and USC.
SUMUP SUMUP are a payment systems provider for small businesses, allowing them to take payments.
SUMUP * A payment displayed as SumUp on your bank statement means that you have paid a merchant who uses one of SumUp's card readers. The statement should also display the name of that merchant, for example SUMUP *MCDONALD.
SUPERDRUG, SUPERDRUG STORES PLC A high street store selling health, beauty and personal care products.
TEMU.COM An online marketplace offering cheap goods shipped direct.
TESCO PFS TESCO PFS refers to a transaction made at Tesco Petrol Filling Station (fuel).
TESCO STORES Tesco is a grocery and general merchandiser in the UK.
TFL TRAVEL TFL, or Transport For London, operate London's transport network, covering both the Tube, overground trains, and buses. This may also appear as CRV*TFL TRAVEL CH for online ticket purchases.
THE RANGE The range is a UK Department store selling home, garden, and leisure goods. Online purchases may appear as CRV*THE RANGE.
TICKETMASTER Provider of tickets to theatre, concerts, sport events and more. Can also appear on your statement as TM *TICKETMASTERUK or CRV*TM *TICKETMASTERUK.
TIKTOK Tiktok is a video sharing app with an integrated marketplace. Purchases through the marketplace appear as TIKTOK SHOP SELLER.
TK MAXX TK Maxx is a retail chain known for offering discounted prices on a wide range of products. Can also appear on your statement as TK MAXX or T K MAXX.
TRAINLINE Trainline provide a train ticket booking service throughout UK and Europe. Purchases may also appear as CRV*trainline or Trainline.com.
TRAVELEX@ASDA ASDA Travel Money (Travelex) offers a wide range of currencies.
TUI TRAVEL TUI GROUP is a leisure travel company.
UBER * EATS Uber eats is a delivery and grocery service, with food and shopping ordered through the Uber Eats app.
UBER * TRIP Uber is a ridesharing service operated through the Uber app.
USC Frasers Group plc (formerly known as Sports Direct International plc) is a retail, sport and intellectual property group. The group include chains like Sports Direct, Lillywhites, House of Fraser, Flannels, Evans Cycles, Sofa.com, Field & Trek, Jack Wills and USC.
VERY Very (also known as Very.co.uk) is a British online retailer.
WAITROSE WAITROSE is a grocery store in the UK. Can also appear on your statement as CRV*WAITROSE.
Wise Wise is a UK based foreign exchange company that facilitates cross border payment transfers.
WM MORRISONS MORRISONS is a grocery and general merchandiser in the UK. Can also appear on your statement as WM MORRISONS or WM MORRISONS.
WWW.ARGOS.CO.UK Argos Limited is a catalogue retailer. Can also appear on your statement as WWW.ARGOS.CO.UK,CRV*ARGOS or PAYPAL *ARGOSDIRECT.
ZARA Zara is a fast fashion clothing change. It may appear as Zara.com for online purchases.
Zettle "Zettle" on your bank statement means a payment handled by PayPal's card payment system. It's used by small shops, mobile vendors, events and online stores because it makes payments simple and secure. You may find zettle on your statement if you purchase a coffee from a small vendor.
Zettle_*LIDL Lidl is an international retailer chain that sells groceries, household items and various other goods. It is made up of the two retail divisions, Lidl and Kaufland.