Update your account details

 

Find out how to change your address, name and contact details.

 

Update your contact details

You can update your phone number or email address in the Vanquis app

  • Tap the 'More' menu
  • Tap 'My Contact Details'
  • Tap the pencil icon to make your changes

It's usually quickest in the app, but you can also call us on 0333 003 9000*.

 

Not got the app yet? Download it now.

 

Certified documents

 

We might ask you for a certified copy of some documents. To certify a document, it needs to be signed and dated by a professional and include their full name, contact details, signature, date, and professional registration number, if it applies.

 

People you can ask to certify a document are:

  • solicitor
  • teacher
  • accountant
  • bank official
  • police officer
  • post office clerk
  • civil servants
  • council official

If we ask you for proof of identity and proof of address, you'll need to provide a separate document for each.

Update your address

You can change your address in the app.

  • Tap the 'More' menu
  • Tap 'My contact details'
  • Tap the pencil icon to make your changes

It's usually quickest in the app, but you can also call us on 0333 003 9000*.

 

Not got the app yet? Download it now.

 

If we've asked you for proof of address, find out which documents we can accept below.

 

Please send your document(s) to:

 

Vanquis Visa Card Customer Services
PO Box 399
Chatham
ME4 4WQ

 

Acceptable proof of address documents Dated within
Original bank or building society statement or an in-branch printed statement stamped by the bank The last 3 months
A photocopy or photo of a UK driving license Current
Original council tax bill The current year
Original HM Revenue & Customs tax notification letter The last 3 months
Original gas, electric or landline telephone postal bill The last 3 months
Original Pension Services - State Pension statement Current
Original Department for Work & Pensions benefits entitlement letter The last 3 months
Original solicitors letter or Conveyancing letter on headed paper The last 3 months (from the date the property purchase was confirmed)
Signed copy of local Authority rent card, rent book or tenancy agreement Current
Power of Attorney document or Court of Protection Order. Stamped by the Office of Public Guardian (OPG) or the Court  
Household or contents insurance policy The last 12 months
Mortgage statement The last 12 months
Written reference from a serving Commanding Officer of the Armed Forces The last 3 months

 

Change your name

 To change your name on your Vanquis account, we'll ask for supporting documents to confirm the change. You can use:

  • a certified copy of a Marriage Certificate or Civil Partnership document
  • a certified copy of a Deed Poll

You can send us any of the following document types as proof of identity, as long as they're in date. They can be used for both changing your name and as proof of identity.

  • Copy of a valid passport (including a photo)
  • Photocopy or photo of a valid UK driving license
  • A certified copy of an electoral identity card, issued by the Electoral Office of Northen Ireland
  • A certified copy of a firearms certificate or shotgun license
  • A certified copy of a biometric residence permit, issued by the Home Office
  • A certified copy of an 18+ citizen card

 

*See our telephone numbers, opening hours and call charge information.