Activating your new card
You need to activate your card as soon as you get it. In most cases new customers can activate their card using the Vanquis Bank App. Your card is activated by registering for the app.
Download the app and follow the on-screen instructions to register.
If you can't activate your card the app will ask you to call the activation line on 0800 781 9660*. Please make sure you have your credit card with you when you call.
For more information about your PIN, see our dedicated ‘Help with your PIN’ webpage.
Contactless purchases
Our card supports contactless transactions. Once you’ve activated your credit card, you’ll need to enable the contactless feature. You can do this by using your card in-store for a Chip and PIN transaction.
- While in a store, insert your credit card into the Chip and PIN reader.
- Enter your PIN.
- Once your transaction has been approved, the contactless feature will be activated.
From time to time, you may be asked to use Chip and PIN. This helps us verify that you are the person using your card. If your contactless transaction is declined just retry using Chip and PIN.
About your card
Here’s some useful guides and tips to help make using your credit card as easy as possible. Use the links below to navigate to the relevant section:
How to request a replacement credit card
Replacement cards, do I need activate them?
Not used your credit card in a while?
How to request a replacement credit card
Lost or Stolen
We suggest an immediate stop to your credit card if it is lost or stolen. Find out how to report your card as lost or stolen.
Damaged credit card
If your credit card is damaged and no longer works you can use our text service to request a replacement card. Just text the word 'newcard' to 07860 094990 using the mobile number registered to your account. We'll reply to confirm your request has been completed.
Alternatively, you can call our team on 0330 099 3000*. They'll help order a replacement card for you.
You should get your replacement card within 10 days of your request.
Replacement cards, do I need to activate them?
I reported my card Lost or Stolen.
Any card reported as Lost or Stolen will be replaced with a brand new card that needs to be activated. Once you get your new credit card call our 24/7 activation line on 0800 781 9660*. Please make sure you have your credit card with you when you call.
Remember, you must complete a chip and PIN transaction before contactless is enabled.
Note: Your new credit card will have a new 16-digit card number. You’ll need to update your card details with any retailers or service providers that take an automatic payment or subscription. If you don't do this the services they supply may get disrupted. Remember to sign the white signature strip on your new card.
My card was damaged, or it expired
If a replacement card is sent to you because your old card was damaged or it expired you don't need to activate it. Please destroy any old cards and sign the white signature strip on your new one.
Remember, you must complete a chip and PIN transaction before contactless is enabled.
Not used your card in a while?
If you’d like to start using your credit card again but you’ve forgotten your PIN, you can request a PIN reminder.
If you need a new card please call us on 0330 099 3000*.
If you haven't used your card in a long time we will contact you to remind you to use it. Credit cards accounts that remain inactive are at risk of closure. If you are ever at risk we will let you know and tell you what you can do.
Expiring credit cards
New credit cards are automatically sent out to replace the expiring old ones. New cards are only sent if your account is in good working order. Your new credit card will have a ‘Valid from’ date on the front. If you try to use it before this date, the transaction will decline.
Please remember to let us know if you have moved house so your new credit card is sent to the correct address.
If you haven’t received your new credit card within 2 weeks of the expiry date, please contact us on 0330 099 3000*.
*See our telephone numbers, opening hours and call charge information.