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Loan payments

 

Already have a Vanquis Loan and want to know more about managing your loan payments? We’ve put together some handy info here.

 

Managing your loan

The best way to manage your existing loan will depend on how and when you applied for it. Here's what you need to know:

 

I applied for a loan after 1 January 2025

If you applied through our partner Aro, then your loan will have been provided by one of their trusted panel of lenders. You'll find your lender's contact details in the documents or emails you were sent when you took out the loan. These documents will include your Credit Agreement, any 'welcome' messages or other letters or emails they have sent since you took out your loan.

 

I applied for a Vanquis Loan before 31 August 2024

I applied for a Vanquis Loan via a comparison site

If you need to manage your account, you’re struggling with your repayments, need a settlement figure or want to make an additional payment, please give us a call. If your loan agreement starts with 1, the number’s 0333 003 5803*.If it starts with 2 or you're an ex-Sunflower customer, it’s 0800 484 0080*. We're here 8.30am to 7pm Monday to Friday and 9am to 4pm on Saturdays - we’ll be happy to help.

 

Manage my loan online

I applied directly with Vanquis

If you applied through the Vanquis app, an SMS message or email and need to manage your account, please get in touch on 0333 003 5803*. We're here 8.30am to 7pm Monday to Friday and 9am to 4pm on Saturdays.

  • Make additional payments.
  • Check the remaining loan amount and payment dates.
  • Find out your settlement figure.
  • Get extra support if you're struggling to pay.

 

 

*Call charge information

Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.

 

Having trouble repaying your Vanquis Loan?

If you're struggling to repay your loan or think you'll miss a payment, please get in touch using the details above. We’re here to listen and we want to understand your financial situation. If you're going through financial difficulties, please also have a read of our money worries page.

 

Free, independent debt advice

 

Worried about your finances? There’s lots of independent support out there. Certain organisations offer non-judgmental, expert advice that may help you make informed financial decisions. It’s free too.

 

We work closely with:

Vanquis Bank Limited can be contacted at its registered office, which is at No. 1 Godwin Street, Bradford, West Yorkshire BD1 2SU. Registered number 02558509 England. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 221156).

 

Vanquis Bank acts as a credit broker, not a lender, introducing customers to our partner Aro, which is a trading name of Aro Finance Limited (company number 06297533) of Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR. Aro acts as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority (FRN 662079).

 

Terms and conditions apply. UK residents aged 18 and over. If you take out a loan, Vanquis Bank and Aro receive a commission payment from your lender. Different amounts of commission are received from different lenders and will be either a fixed amount or a percentage of the sum you borrow but will never affect what you pay under the loan you are offered. If you'd like further information about the commission Vanquis Bank or Aro receive as a result of your loan, please let us know. We will not charge you a fee for our services.