Repayment Option Plan has been withdrawn
Our Repayment Option Plan was withdrawn on the 21st October 2022. We're no longer able to accept any new feature activation requests. For customers with an active Account Freeze, you can continue to renew the freeze if applicable, for the remainder of the 24-month term, from the date it was first activated.
If you have any questions about the withdrawal of Repayment Option Plan, you can use our FAQ tool by clicking the speech bubble at the bottom right of this page. This service is not a live chat.
Financial difficulties
All our customers are entitled to support with financial difficulty at no extra cost. Find out more about the support we offer.