Contacting you if we see any unusual activity on your account
We may send you a text message, email or call you if we spot any unusual activity on your account. It is important that you make sure we have got your up-to-date mobile number and other contact details at all times.
If you receive a text message from us, please reply promptly with a simple ‘Y’ or ‘N’ to confirm whether the transaction was authorised by you or to let us know if you did not authorise the transaction. If we receive a ‘No’ response from you then we will contact you shortly afterwards to go through what we can do next to ensure that any adverse effect to your account is kept to a minimum. Vanquis staff will never ask you to confirm transactions by clicking a link.
Suspicious calls or texts (vishing or smishing)
If you receive a call or text from an unrecognised number claiming to be Vanquis Bank, please contact us on our general enquiries number 0330 099 3000*. Vanquis staff will never ask you to disclose your card PIN or one-time passcode, to hand over your card or cash, or to transfer money to another account.
Suspicious emails (phishing)
If you feel you have been a victim of a phishing or another scam from someone claiming to be from Vanquis Bank and shared your personal and/or financial information please contact us.
Contact details for Vanquis Bank
Fraud enquiries: 0330 099 3000*. For more information on raising a claim for a transaction you do not recognise, you can visit our unrecognised transactions page.
Dispute enquiries: 0330 099 3000*. To find out further information around raising a dispute and what information you need before you contact us you can visit our Disputing a transaction page.
Lost and stolen line: 0800 783 9003* or +44 161 444 4495* from abroad or report within the Vanquis app.
General enquiries: Visit our contact us page for the latest information including phone numbers and opening times.
View our opening hours and call charges.
Useful websites
Action Fraud – Report fraud.
Cifas – Protect your identity.
FCA ScamSmart – Avoid investment and pension scams.
Get Safe Online – Useful tips on protecting yourself from fraud.
Get Safe Online Website Checker - A tool that can be used to check whether a website is likely to be legitimate or a scam.
Met Police – Latest fraud alerts and other useful tips on protecting yourself from fraud.
Royal Mail Redirection – Redirect your mail when you move address to help protect against identity fraud.
Take Five – National fraud awareness campaign.